Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hola@niom.studio. Please do not ship anything back before we have confirmed your return. Items sent back to us without a confirmed return request cannot be accepted.

Once your return is confirmed, we will send you instructions on how and where to send your package. Returns are received at:

IPTotal S.A. de C.V.
Camino de los Kiwis 613
Monterrey, Nuevo León
Mexico

You can always reach us with any return question at hola@niom.studio.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom or personalised products, perishable goods, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union — 14-day cooling-off period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hola@niom.studio.