Shipping policy

Every Ñom Studio piece is made to order. Nothing is produced before someone wants it, which is better for the planet and means your order takes a little longer to arrive than something pulled off a shelf.

How long it takes

Two things happen in sequence: production, then delivery.

Production: 2–7 business days. Embroidered items (caps, beanies) sit at the longer end of that range.

Delivery, once produced:

European Union — 3–8 business days
United Kingdom, Switzerland, Norway — 5–12 business days
United States and Canada — 5–12 business days
Mexico and Latin America — 8–20 business days
Rest of world — 10–25 business days

So in practice, most EU orders arrive within 1–3 weeks of being placed, and most other destinations within 2–4 weeks. These are estimates, not guarantees. Carrier delays, customs processing and peak periods are outside our control.

Shipping cost

Shipping is calculated at checkout, before you pay. You will always see the full amount — product, shipping and any applicable tax — before you confirm the order. We do not add handling fees.

Where we ship

We ship worldwide. If your country does not appear at checkout, email us at hola@niom.studio and we will try to arrange it.

Customs, duties and import taxes

Our products are made in production facilities in several regions, and each order is routed to the facility best able to produce it. Orders placed within the European Union are normally produced and shipped from within the EU, which means no customs procedures and no import charges for you.

Where an order does cross a customs border, any import duties or taxes are set by the destination country and are the responsibility of the recipient. We cannot calculate or control these in advance. If you are ordering from outside the EU and want to know how your order will be routed before you buy, email us at hola@niom.studio and we will check.

Tracking

You will receive a confirmation email when your order is placed and a second email with tracking once it ships. If you have not received tracking within 10 business days of ordering, contact us — something has gone wrong and we want to know.

Wrong address

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment. The cost of reshipping is payable by the customer.

Lost, delayed or damaged parcels

If your order has not arrived within 30 days of the shipping confirmation, or arrives damaged, contact us at hola@niom.studio with your order number and, where relevant, a photograph. We will replace it or refund you. You do not need to argue with us about this.

Returns

See our Refund Policy for how returns and exchanges work.

Ñom Studio is operated by IPTotal S.A. de C.V., Camino de los Kiwis 613, Monterrey, Nuevo León, Mexico.